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What is an Audie Award?
How do I import my MP3-CD onto an iPodŽ?
What is the difference between ABRIDGED and UNABRIDGED books?
Can I listen to all audiobooks on cassette on the United States Library of Congress tapeplayers (tapeplayers for the blind)?
What is the difference between Bookcassette® audiobooks and the other cassette formats?
How do I listen to a Bookcassette® brand Audiobook?
What is the Bookcassette® Adapter for?
What is an MP3-CD?
Where can I play an audiobook MP3-CD?
What are the CEA/APA Audiobook Standards?
What differences are there in MP3-CD audiobooks?
Can I import the audiobook files from my MP3-CD to my iPodŽ or other portable MP3 device?
What is a Playaway?
If I feel uncomfortable ordering through the web site, is there a number I can call to order?
If I am unhappy with what I received, or if I received a different item than what I ordered, what do I do?
If I use my credit card to order, how can I be sure the transaction is safe, and my credit card number won't be stolen?
What are the policies regarding International Shipments (Customs, Duties, and Taxes)?
How do I place an order online?
Important tax information regarding the tax you may owe directly to your state.
What is an Audie Award?
The Audie Awards (or Audies) are annually bestowed for outstanding audiobooks. The Audies have been granted by the Audio Publishers Association, a not-for-profit trade organization, since 1996. The nominees are announced each year in January, and the winners are announced in the spring, usually in conjunction with BookExpo America. Awards are given in close to thirty categories.
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What is the difference between ABRIDGED and UNABRIDGED books?
Unabridged audiobooks are the complete book -- word for word as the author wrote it. Abridged audio books are shortened versions of the original book. Typically, the original author must approve abridged versions.
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Can I listen to all audiobooks on cassette on the United States Library of Congress tapeplayers (tapeplayers for the blind)?
While Bookcassette® brand audiobooks from Brilliance Audio are NOT compatible with the Library of Congress tapeplayers, all other brands of audiobooks on cassette from AudiobookStand.com (except Bookcassette® brand) can be played on any tapeplayer including US Library of Congress Tapeplayers.
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What is the difference between Bookcassette® brand audiobooks and all other cassette formats?
Bookcassette Audiobooks have three hours of listening on each tape - twice the normal amount! Since we record the story on the right and left tracks of stereo tape separately, your stereo tapeplayer must have fully functioning balance control to isolate each speaker.
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How do I listen to a Bookcassette® brand Audiobook?
It's Easy! After you determine that you have a STEREO tapeplayer with fully functioning balance control, you will need to adjust the balance control to hear only the left or right speaker.
Listen to the entire cassette the first time with the balance control (knob) turned to the left position, so only the left speaker can be heard.
Listen to the entire cassette again with the balance control (knob) turned to the right position, so only the right speaker can be heard.
Easy instructions are also included on each cassette.
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What is the Bookcassette® Adapter for?
The Bookcassette Adapter is only needed if you will be listening with headphones to a Bookcassette audiobook. A stereo tapeplayer is still required. The Bookcassette Adapter gives you balance control on your headphones and is easy to use -- plug it into the stereo headphone jack of your personal tapeplayer, and then plug your headphones into the other side.
If you feel you may need the Bookcassette adapter, you may order it from us for only $4.95.
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What is an MP3-CD?
An MP3-CD looks, sounds and feels like a regular CD (compact disc). However, the content file(s) is more compressed. MP3 stands for both the extension on the file and the type of file-MPEG, Moving Picture Experts Group, Audio Layer 3. (Layer 3 is one of three coding schemes for the compression of audio signals.) Layer 3 uses compression to remove all redundant and irrelevant parts of a sound signal-what the human ear doesn't hear anyway. The result in real terms is that layer 3 shrinks the original sound data by a factor of 12 without sacrificing sound quality.
A regular CD holds a maximum of 74 minutes of audio, compared to the MP3-CD's storage capability of up-to 16 hours (at 96kbps). This advantage makes MP3-CDs the logical choice for audiobooks.
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Where can I play an audiobook MP3-CD?
New CD players which are marked as MP3-CD compatible will play MP3-CD audiobooks as will most new DVD players, computer CD drives, new in-dash car audio systems, and several new 2005 automobiles (factory installed).
New CD players that are formatted to play MP3-CDs will also play regular CDs. However, older CD players built to play only regular CDs will not play the new MP3-CDs.
To take full advantage of navigation produced by use of the CEA/APA Audiobook Standards, audiobooks on MP3-CD must be formatted in those standards and played on an MP3-CD player marked as Compatible. Look for the Audiobook Compatible designation on MP3-CD.
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What are the CEA/APA Audiobook Standards?
The Audiobook standards jointly published by the Consumer Electronics Association (CEA) and the Audiobook Publishers' Association (APA) are the set of coding standards that creates a special table of contents file that allow full navigation of an audiobook by page and chapter.
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What differences are there in MP3-CD audiobooks?
Today, Brilliance Audio is the only audiobook publisher whose titles in MP3-CD format conform to meet the Audiobook standards jointly published by the Consumer Electronics Association (CEA) and the Audiobook Publishers' Association (APA).
Audiobooks that display the Audiobook Format logo are formatted with a special table of contents file for easy navigation when played on players bearing the Audiobook Compatible logo. While it's true that Brilliance Audio on MP3-CD audiobooks will play on any MP3-CD player, only an Audiobook Compatible player is built to read the special table of contents file that enables the book to be navigated by each page (60-seconds long) or by chapter. Only players that display the Audiobook Compatible logo will play Audiobook Format files in the order in which they were intended, read and navigate the table of contents file, and restart the audiobook at the same spot when it was turned off -a feature often called "bookmarking" or "auto resume".
All MP3-CD audiobooks are made so that any MP3-CD player can skip forwards and backwards in the book by complete chapter.
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Can I import the audiobook files from my MP3-CD to my iPodŽ or other portable MP3 device?
Yes, you can! Buying MP3-CDs for the purpose of putting the audiobook on your portable device is a nice alternative to online downloads of audiobooks. You will always have the disc for backup should you lose the files on your device.
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What is a Playaway?
PLAYAWAY is the brand name for the first-ever, self-playing digital audiobook! It is the newest and easiest way to listen to audiobooks because PLAYAWAY comes already loaded with the audiobook inside. All you do is press the start button. Enjoy digital sound from the lightweight player with eight simple buttons that can be worn around your neck or placed in a pocket. You can search for PLAYAWAY titles under our category pull-down menu or in the Advance Search option, choosing Playaway as the media type.
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If I feel uncomfortable ordering through the web site, is there a number I can call to order?
You may call 1-800-854-7859 to order by phone, or to ask any questions you may have concerning our products.
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If I am unhappy with what I received, or if I received a different item than what I ordered, what do I do?
Your Purchases Are Guaranteed!
The quality of AudiobookStand products are guaranteed. If you have a problem, please call our Customer Service Representatives at 1-800-854-7859. You must request a return authorization within 30 days of purchase in order to make a return.
Follow this procedure to insure credit on your purchase:
1. Call 1-800-854-7859 to receive a Return Authorization Number
2. Place Return Authorization Number prominently on the outside of your shipping carton
3. Include a copy of your invoice (mandatory)
4. Insure your package (optional)
Products returned without invoice or Return Authorization Number will not be processed.
In the event of defective goods or shipping error, we will reimburse the return shipping cost if USPS Media Mail is used. Shipping or Billing Errors: You must notify us within 30 days of receiving your order of any shipping or billing errors that will require an adjustment by AudiobookStand.
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If I use my credit card to order, how can I be sure the transaction is safe, and my credit card number won't be stolen?
All billing, shipping, and credit card information is encrypted using Secure Sockets Layer (SSL). For a more complete explanation, read the section entitled Security in our privacy statement.
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What are the policies regarding International Shipments (Customs, Duties, and Taxes)?
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from AudiobookStand, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
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How do I place an order online?
| 1. | When you find an item you'd like to purchase, be sure to press the "Add to Cart" button on the product description page. |
| 2. | When you are done shopping, go to the shopping cart by pressing the shopping cart button at the top of the screen. |
| 3. | Review the contents or your shopping cart. If everything is in order then press the "Proceed to Check Out" link. |
| 4. | Fill out the Shipping Information form and press the submit button at the bottom of the screen. |
| 5. | Select a shipping method from those presented and press the next button at the bottom of the screen. |
| 6. | Fill out the Payment Information form and edit the billing address information if necessary. Press the submit button at the bottom of the screen. |
| 7. | You will be presented with a confirmation page showing the details of your order. Print out this page and keep it for your records. |
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Important tax information regarding the tax you may owe directly to your state. We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.
For Colorado purchasers, we may be required by Colorado law to provide purchasers an end-of-year summary of Colorado purchases in order to assist purchasers in filing their tax returns. We also may be required by law to provide the Colorado Department of Revenue with a report of the total amount of all your purchases at the end of the year. We will not provide any transactional details to the Department other than the total amount of your purchases.
Some customers have asked why these new requirements exist. We are required to provide the notice and the reports described above for Colorado purchases based on a Colorado law (HB 1193) enacted in February 2010 over our strong objections. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.
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